Trastevere Elegance Apartment

Apartment

2.4 / 10

(1 review)

map

Via Crescenzo Del Monte, 31 - Roma (RM) - Area: trastevere

+39

Regional identification code: ATR-016243-4

Rooms and Rates

Kitchenette
Air Conditioning
Romantic Atmosphere
Laundry
TV
Free Wifi
Family
Business
Hair dryer
Heating
Fine Design

Declared by the Innkeeper

Various information

Rooms with air conditioning
English speaker
Spanish speaker

House features

Recently restored house
Insured house

Air conditioning and heating systems of the house

Certified systems
Heating systems
Air conditioning
Room temperature controller
Double glazing or solar panels

Electric system

Certified systems
Emergency lights or fire exit directions
Automatic fire extinguishers
Smoke and fire alarms
Photovoltaic or other forms of renewable energy

Services of the house

Kitchenette
Terrace

Facilities and services

Laundry

Location and surroundings

City centre
Near (within 10 mins) pubblic transports
Near (within 45 mins) train station / airport / port

Number of rooms

Total number of rooms: 1
Number of rooms with own bathroom inside the room (ensuite): 1

Size of rooms

Between 21 and 30 sqm

Bathroom facilities

Bathrooms restored in the last 5 years
Hair dryer
Monodose products

Room facilities

TV
Mirror or luggage case

Furnishing

2 windows / panoramic view
Desk / table and chairs
Sofa / armchairs

Cleaning services

Weekly

Holiday themes - the place

Arts town

Holiday themes - town size

Metropolis - over 300.000 in.

Holiday themes - area features

Near monuments
Arts or archeologic area
Cultural events and arts exhibitions
Wine and food attractions area
Historic centre

Holiday themes - house features

Fine design
Family
Business
Romantic atmosphere

Guests in this venue liked:

near the station

2.4 / 10

Property

Cleaning

Host

Location

Price/Quality

reviews

map

Property

Cleaning

Host

Location

Price/Quality

Overall Rating

2.4

1 review

melanie

Property: 3 | Cleaning: 1 | Host: 1 | Location: 4 | Price/Quality: 3

I rented the apartment from April 2nd to April 9th, 2024. When I arrived, the check-in was not working. From 2:22 PM to 3:04 PM, we were in the hallway, exchanging about thirty WhatsApp messages with the rental service. In the end, they gave us a code that was so simple that throughout the stay I had the concern that someone might try and enter the apartment. While trying to enter, we discovered that we did not have access to the rooftop, which is described as "On the top floor the Roof top, an exclusive terrace with a view of Rome where you can enjoy moments of relaxation". They simply replied: "We do not have access to the rooftop". Once inside, I found that the house had not been cleaned. There were towels and sheets, but it had not been cleaned. In the fridge, there were even still groceries from the previous guests! All the dishes were greasy, and the floor was dirty. A message exchange began (they didn't answer the phone) and three days after our arrival and about fifty messages, the apartment was cleaned. It was extremely unpleasant that in the meantime they had even questioned my honesty about the apartment. The stay was quite stressful and unpleasant. I was also shocked that the bed-and-breakfast.it platform did not help me at all. They left the announcement with the falsehood of rooftop terrace access! And they told me that they couldn't do anything if I wanted a refund for the lack of a terrace. The offer states that the homeowner is Paolo. The payment is indeed made to Paolo. Everything else is managed by this company: https://www.aspasiaincoming.com/, a company that, among other things, seeks an increase in turnover - obviously for the homeowner and not in the interest of travelers. After my experience, I cannot recommend either this property or this platform.

stayed from 04/02/2024 to 04/09/2024

The answer from the host:
Buonasera Sig.ra Melanie R., Ci dispiace abbia preferito screditare sia la struttura sia l'azienda che la gestisce pur avendole proposto più volte di ritornare a nostre spese per sopperire alla problematica sorte con l'azienda delle pulizie (che purtroppo è esterna). Ci dispiace inoltre che non abbia minimamente tenuto in considerazione il lutto che i proprietari della struttura hanno dovuto sostenere e le problematiche che ne sono derivate in termini di organizzazione ed impostazione. Tutto ciò denota un grande disinteresse da parte sua nei confronti di situazioni molto più gravi di una pulizia non effettuata alla perfezione. Ci dispiace inoltre che abbia provato a minacciarci per richiedere il rimborso della prenotazione (solo dopo però aver usufruito appieno dei giorni prenotati). In caso avesse deciso di andare via subito per il problema della società di pulizie (che è stato risolto il giorno stesso), avremmo sicuramente risposto positivamente alla sua richiesta di rimborso. Abbiamo provato in tutti i modi a venirle incontro cercando di agevolare il suo pernottamento. Scusandoci più volte per lo stato iniziale dell'appartamento (che come ripetiamo, essendo controllato a distanza, ha bisogno di una società esterna per le pulizie) e proponendole anche delle alternative. Lei non ha tenuto conto di niente, decidendo anche di diffamare la società che collabora con la struttura e che (ovviamente) punta a far crescere le strutture ricettive... curandosi anche degli ospiti della struttura stessa. La invitiamo a non diffamare nessuno senza prima aver constatato la reale situazione che circonda un'attività.